I went to a steakhouse on Nanjing road (city center of Shanghai) with one of my American friends the other day. It’s a fancy restaurant which charges 488 RMB ($78) for a meal set per person. The environment was elegant and the food was tasty. It stands to reason that we expected decent service. Unfortunately, the waiter still gave us one menu to share, like … Continue reading Tipping is not the Only Way to Improve Service Quality in Shanghai