“Too Loud, Too Rude”: Switzerland Introduces Separate Trains for Chinese Tourists


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Switzerland has introduced special coaches for Chinese tourists, as locals consider them to be ‘loud’ and ‘rude’. The news has triggered mixed reactions amongst Weibo’s netizens.

According to China’s National Tourism Administration (中国国家旅游管理局), China now sends more tourists abroad than any other country in the world. The number of Chinese outbound tourists exceeded 100 million in 2014, spending $155 billion.

Although destination countries welcome the money spent by Chinese travelers, locals often can’t stand the chaos and hassle some Chinese tourists bring to their countries. They consider them to be loud, rude, pushy, and all over the place.

“They’re loud and rude, and spit on the floor.”

Such is the case in Switzerland, visited by one million Chinese tourists every year. Locals and Swiss tourists often feel harassed by the Chinese, Heute reports, especially on the famous Rigi Railways. Chinese tourists are said to be “loud and rude”, and they “spit on the floor”. Their misbehavior has lead Rigi Railways to take special measures: since August there are extra trains for ‘Asian tourists’, and from September extra ones for ‘international guests’. There are also special signs on the toilet explaining tourists how (not) to use the toilet, according to Heute.

Although Rigi Railways officially has opened extra train carriages for ‘Asian guests’, a local Swiss newspaper clearly stated they were especially meant for Chinese, its headline being: “Zu laut, zu frech – Schweiz führt Extra-Züge für Chinesen ein” (“Too Loud, Too Rude: Switzerland Introduces Extra Trains for Chinese Tourists”).

The newspaper also published one of the train’s illustrations that instruct tourists to sit on toilet seats rather than to squat on them. The railway company assumes that Chinese tourists often stand on the toilet, and don’t clean their footprints afterwards.

“Some Chinese have bad manners, but we’re not all like that.”

Once the news was posted on Sina Weibo on August 25th, it gained over 2000 comments in one day. The reactions were mixed.

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Many users consider it to be discrimination against Chinese tourists. User “Shiya” doubts Europeans can tell the differences between Asians: “They can’t distinguish the different Asians from different countries. Chinese, Japanese and Koreans probably look the same to them. Why are they so sure that the footprints are left by Chinese? The news says that the extra coaches are meant for Asians. However, it tried to draw the public’s attention by emphasizing it is for Chinese in the title. This is discrimination.”

User “Luoluo” follows: “I thought people from western countries advocate freedom and equality, and that they oppose to discrimination. But to me, this [the news] is pure and simple discrimination. I admit that some Chinese don’t really have good manners, but it doesn’t mean we are all like that. I’m fed up that we are blamed for all the uncivilized behavior by Asians. Of course we need to stand up against misbehaviour, but we can’t endure the discrimination.”

“If you’re used to squatting, you just can’t poo by sitting on the toilet.”

Some users try to explain the culture of squatting on the toilet in China. Although ‘western-style’ toilets are popular in China’s bigger cities and airports, there are still lots of squatting toilets, especially in rural areas. Weibo user “JaneyPan” says that from a physiological standpoint, squatting is the best toilet position. “If you are used to squatting, you just can’t poo by sitting on the toilet. But I agree that we need to clean the footprints afterwards.” She then adds: “Maybe the Switzerland railway should consider building squatting toilets on the carriages meant for Chinese tourists.”

“They think they can do anything they want because they have money.”

A large number of netizens also self-reflect, saying it is high time to promote civilized behaviour amongst Chinese travelers, and restore the country’s image. User “Beer Happiness” comments: “Many Chinese now want to travel abroad to see the world as we are getting wealthy. Yet, a small amount of Chinese tourists with low quality have damaged our nation’s image. Most foreigners haven’t been to China. They know things about China through the news. That’s why they think all Chinese people are rude.”

The Switzerland railway issue is not the first case where Chinese tourists are treated differently. Earlier this year, Mainland Chinese tourists were temporarily banned from entering the Wat Rong Khun temple, one of the top tourist destinations in Chiang Rai, Thailand, because of inappropriate toilet usage. The temple was reopened to Chinese tourists on the condition that their tour guides would be held responsible for cleaning the toilets. As user “Xj” suggests: “The tour guide should give etiquette lessons to its clients, especially to the middle-aged tourists. They think can do anything they want because they have money. This is wrong.”

The Chinese government has taken actions to stop the uncivilized behaviour of Chinese tourists abroad. The National Tourism Administration has started to track the actions of Chinese citizens abroad since last year April. Provincial and national authorities will be in touch with unruly citizens upon their return to China. This measurement came into effect after a group of Chinese travelers scalded a flight attendant with hot water and threatened to blow up a plane from Bangkok to Nanjing.

“The saddest thing when traveling abroad is to witness the bad behaviour of our people. They really harm China’s reputation,” says user “FPA”: “I understand the intention of these foreign countries who treat Chinese tourists differently. I mean, who wants to travel with Chinese tourists who are loud, rude and fight over small things?” In the end, like a lot of other netizens, user “FPA” calls on Chinese travelers to respect the locals and their culture: “We are making progress on this. I just hope foreign countries won’t discriminate against us.”

By Yiying Fan

This article was published on What’s on Weibo.

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From Crayfish To Doughnuts – Chinese Netizens Fed Up With Food Scandals


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Two new food safety scandals has shaken China’s netizens. Popular chains Zheng Wen Qi Crayfish Donburi and BreadTalk are serving their customers contaminated and expired food. Weibo’s netizens have had enough.

Food safety has recurrently been an issue in China, as one after the other food safety scandal has erupted over the past few years due to lack of knowledge about contamination and inadequate supervision. Earlier this month, two popular food enterprises were found to have food safety issues in Shanghai (上海) and Shenzhen (深圳), causing an uproar on Sina Weibo and WeChat.

In Shanghai, the popular Zheng Wen Qi Crayfish Donburi (郑文琪龙虾盖浇饭), a nation-wide crayfish restaurant, was ordered to close one of its outlets after seven people eating there had fallen sick. A number of diners who had to wait in line at the restaurant were reported suffering from diarrhea, stomach aches and vomiting.

On August 21st, the local market supervision administration released the inspection report, revealing that employees and diners were infected with vibrio parahaemolyticus bacteria, typically causing disease in people who eat contaminated seafood.

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Later, owner and founder Zheng Wenqi claimed in a statement that all of the ingredients had met the requirements and passed the appropriate quality checks. This suggested that the contamination was caused by the staff who didn’t follow the right ways to cook the crayfish.

“The right to health and safety is a basic consumer right.”

Netizens on Sina Weibo are angry that the restaurant has not apologized to the poisoned customers, and has instead shifted the focus to employees’ misoperation. User Flower Majesty comments: “We need public apology! The company didn’t criticize itself or examine its ingredients after the poisening occurred. The right to health and safety is a basic consumer right. We have the right to know the details of more specific penalties.”

The Crayfish scandal is not the only food safety scandal this month. Singaporean chain BreadTalk (面包新语) was reported of reusing cooking oil and replacing expiration labels on its bread in one of its Shenzhen stores.

He recorded another employee saying: “I’m not going to eat it myself.”

The violation operation was discovered by a journalist from TV show “Law Time” (法治时空), who went undercover as an employee at the store. With a hidden camera, the reporter recorded Breadtalk’s everyday management. He found out that the store reused the same cooking oil to fry doughnuts for months in a row. He was able to capture employees saying that the oil is used repeatedly, and that they only add some new oil if it they run low on oil or when regulators come for investigation.

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The correspondent also discovered that the BreadTalk staff exchanged products’ expired tags instead of throwing it away. He recorded another employee saying: “I’m not going to eat it myself.”

BreadTalk has stated through its official Weibo account that the report is absolutely false. According to the statement, BreadTalk always complies with national food hygiene and food safety requirements – from ingredient procurement and logistics to warehousing and instore production.

“How come an enterprise like BreadTalk is still running as if nothing has happened?”

Netizens quickly initiated a lively discussion on Sina Weibo under the hashtag “The Fall of BreadTalk” (#面包新语沦陷#). The majority of the users expressed anger and disappointment, as it was not the first time BreadTalk was reported regarding food safety issues.

User ‘Xiaoyao 520′ points out: “BreadTalk used expired flour last year and then another food safety issue is reported this year. Didn’t the food watchdog claim that they would be severely punished? How come an enterprise like BreadTalk is still running as if nothing has happened?”

Other users urge BreadTalk to face the reality and solve their problems rather than covering and concealing them to the public.

User ‘Zheng Yuntian’ says: “Actually I don’t think your [BreadTalk’s] issue is that serious compared with other food processing enterprises in China. But when problems are reported, the best way to deal with them is to find a solution instead of making superficial statements. It will really ruin your reputation amongst customers.”

By Yiying Fan

This article was published on What’s on Weibo.